FAQ Report page allows admin to view and manage all reports on whether the Faq was helpful or not. This article will demonstrate to you how to manage the Faq reports.

After site member vote helpful or not for faqs, Site admin can see these in AdminCP.

 

Access to Admin Dashboard => Plugin Manager => FAQ => Reports

 

Select Not Helpful or Helpful option at dropdown to view the corresponding report.

 

Helpful faq report:

 

1. Filter: filter by helpful faq.

2. Search FAQ: enter keywords to search fag

3. Name: show member names who voted.

4. Question: show faq title, and will redirect to Edit FAQ page.

5. Date: show the report date.

6. Action: click the Edit FAQ link to open Edit FAQ page.

 

Not Helpful faq report:

 

1. Filter: filter by not helpful faq.

2. Search FAQ: enter keyword to search faq

3. Name: show member names who voted.

4. Question: show faq title, and will redirect to Edit FAQ page.

5. Reason: show the reason the faq is not helpful.

6. Date: show the report date.

7. Action: click the Edit FAQ link to open Edit FAQ page.

A guide on what FAQ settings do and how to use them.

Access to Admin Dashboard => Plugin Manager => FAQ => FAQ Settings tab

 

1. Number of categories at home page by default: enter the number of categories at home page by default.

2. Item per page: enter the number items per category.

3. FAQ: enable or disable FAQ plugin.

4. Change background: upload background photo.

 

5. By pass force login: tick on to enable by pass force login.

6. Save Settings button.

 

How to manage FAQs on your site. This tutorial will show to you how do this.

Access to Admin Dashboard => Plugin Manager => FAQ

 

Can see the FAQs information:

 

1. Title

2. Enable: the faq status.

3. Permissions: show the user roles which their members can view FAQ.

4. % Userful: show the userful percent of faq.

5. Category

6. Order: show the number order

7. Updated date: show the date that faq is updated.

 

And manage the FAQs:

ADD FAQ

Step 1. Click the Add FAQ button => redirect to Add New FAQ page.

 

Step 2. Fill data to fields

 

1. Faq Title
2. Category
3. Permissions: select user roles which their members can view faqs.
4. Content: the faq content
5. Toggle Attachments Uploader: upload attachment to the faq content.
6. Allow Comments: to allow site members can comment to faq detail page.
7. Enable:  to enable faq on your site.

And then, click the Save button.

 

EDIT FAQ

Click the Edit icon or FAQ title to edit it.

 

Note: If your site has many languages, admin need to update the change for each of languages.

 

DELETE FAQ

Have some ways to delete FAQ:

1. Select one or many FAQs, click the Delete button, and then click the OK button to confirm.

 

2. Select one or many FAQs, click the Delete option below the dropdown list, and then click the OK button to confirm.

 

3. Click the Delete icon and then click the OK button to confirm.

 

SEARCH FAQ

Can search the faqs by title or category name and then press the Enter keyboard.

 

ENABLE FAQ

Tick on enable/ disable icons to show/ hide faqs on your site.

 

ORDER FAQ

Enter number on the Order box and click the Save order button to arrange faq.

 

BULK UPDATE PERMISSIONS

Step 1. Click the Bulk update permissions button => open popup.

 

Step 2. Choose user roles by ticking on the checkbox

Step 3. Click the Add role button => add the selected roles to all faqs.
Or click the Remove role button => remove the selected roles from all faqs.

 

FAQs usually contain the large amount of questions/ answers on various topics. Site members can find answers for their questions here.

Visit FQA page and view FAQs list.

 

Can filter them by categories (2), or search by keywords (1)

 

(3) List faqs under the category

Click the faq title to view item detail page

Can tick on Yes button if faq is helpful.